The Value of Conflict
Total Credits: 1 including 1 General
- Average Rating:
- Not yet rated
- Competency/Category:
- Human Resource Development | Communication
- Faculty:
- Michelle Tillis Lederman
- Course Level:
- All Levels
- License:
- Never Expires.
Description
Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each sides needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.
Basic Course Information
Learning Objectives- Understand the power and potential of conflict in the workplace
- Learn the five conflict handling modes, positional and problem solving strategies
- Choose the best approach to addressing a conflict situation
- Develop techniques to improve conflict communications and relationships
- Adopt strategies to deal with difficult personalities
Major Subjects
- Conflict management
- Employee & Labor Relations
Course Materials
| Important CE Recertification Credit Information (0.46 MB) | Available after Purchase | ||
| The Value of Conflict Handout (2.4 MB) | Available after Purchase | ||
| Exercise Handout (3 MB) | Available after Purchase | ||
| The Value of Conflict Mode Questions (139.6 KB) | Available after Purchase | ||
Faculty
Michelle Tillis Lederman Related Seminars and Products
Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of four books including the internationally known, The 11 Laws of Likability, and her latest book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs. Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection.
Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School.
A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.
Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:
- Websites: www.michelletillislederman.com/, www.executiveessentials.org/
- YouTube Channel: www.youtube.com/user/MichelleLederman
- Twitter: twitter.com/mtlederman
- Facebook: facebook.com/MichelleTillisLederman
- LinkedIn: www.linkedin.com/in/communicationexpertspeaker
Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For HR Professionals
Course Developer Executive Essentials
Additional Information
Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).Course Registration Requirements Online Registration
Instructional Delivery Method
Group Internet Based
Refund/Cancellation Policy
Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types. For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification. See the course registration page for more information on number of credits and credit types.